it gives me energy. it gives me hope. and i need lots of hope right now. >> for claim and payment status, press two. >> but suddenly a new crisis is brewing. >> the balance remaining on your claim is zero dollars. thank you for calling the colorado unemployment insurance offices. good-bye. >> diane's unemployment benefits have seemed to run out a month before expected. she calls the case manager. >> she says well, you've run out hun. she called me sweetie and was chomping on gum. she said you should have paid better attention to things. >> there's just one month left on the family's rental assistance. >> are you guys willing to consider an additional month or is that a no? >> i can't promise. more things are either going to have to be cut back or find other ways to supplement your income. with the unemployment running out. eight months of assistance have been, i think, a lot. and i haven't really seen as many changes for moving forward as i guess i expected. >> right. okay. >> our caseworker kind of confronted me and said